November 11, 2012, 9:35 P.M., Sunday, New York local time — The Microsoft Surface RT tablet has only been out on the market for a couple of weeks but it’s already being barraged with complaints regarding the most vital accessory of the tablet/PC hybrid–the touch keyboard cover.
Microsoft’s new baby, the Microsoft Surface RT tablet, has been largely compared to Apple’s build and design philosophy–it mostly received a lot of praise and awe but sadly, a lot of consumers and tech experts are disappointed with how the touch keyboard’s quality turned out.
Early adopters of the highly-acclaimed Microsoft Surface with Windows 8 RT operating system are complaining that their touch keyboard covers are already starting to fall apart from the part where it docks to the tablet, exposing wires that are vital to the functioning of the accessory.
“My Touch Cover, in the middle at the join to the screen, is peeling. Like the top layer has come loose and is ruffling up,” posted by ‘Br1an_G’ on SurfaceForums.net last week.
“Right in the middle on the seam it tore open, and pretty quickly too,” says ‘Whyjoe
“On another note, that Microsoft logo on the back is certainly not etched or painted on very well. Mine is already rubbing off.” another user replied.
According to ZDnet, Microsoft was kind enough to have acknowledged the issue along with this statement: “Microsoft makes every effort to ensure our customers receive a high quality product. We are in active contact with our Customer Support operations and are aware of a small number of instances of material separation,”
To those who are encountering the same manufacturing issue with the aforementioned Surface tablet accessory,contact Microsoft through the Surface Support portal.
It’s worth noting that, so far, that there are no complaints regarding manufacturing issues with the Surface RT tablet itself, just the touch keyboard cover so there’s no need to panic. If you’re one of the unlucky ones who currently own the keyboard cover, it’s best to put it back in the packaging that came with it and click on the Microsoft Support link that we’ve posted above.
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